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nhocchi Newsletter

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FAQ

PRODUCTS

The suggested age range of our product descriptions may be based on what age range we think will like the product best, on a child’s developmental skill set, or what age range is appropriate based on safety information and restrictions.  Each suggested age range meets U.S. safety standards.  Please use these ratings as guidelines, and use sensitivity when purchasing products based on the individuals that you are shopping for.

Our products are each handmade with care, color combinations will vary and are unique to each product that we send out.  Props in photographed sets are not included with the products.

 

RETURNS & EXCHANGES

Not happy with your product? Returns/exchanges purchased from Nhocchi.com will be accepted within 14 days of your item delivery. Just email orders@nhocchi.com with a short description for the reason for your return to get a Return Authorization number.  Let us know any info you feel is important to your return, we highly value feedback from our customers.  Merchandise must be in perfect, unused condition with original tags and packaging. Return purchases will be refunded in full, less shipping charges. Likewise, we can also exchange items, minus shipping costs both ways. In the case of exchanges, we will wait to receive the original item before sending out the replacement and credit any leftover balance to the original credit card used.

We at Nhocchi take great pride in the quality of our products and strive to maintain excellent customer service. Please note that the Nhocchi warranty covers items against workmanship defects. This does not cover damages caused by accidents, abuse, or natural breakdown over extended use and time.  Products will be repaired or replaced at our discretion. If you believe you have a defective product, please email orders@nhocchi.com. Please include photo(s) of the damage and the product number from the label on your product.

 

YOUR COMMENTS

We are always interested in your comments on our site, our merchandise and our service, so feel free to write to us and share your thoughts or questions with us at info@nhocchi.com.

 

WHOLESALE

If you're a retailer and would like information on how to carry Nhocchi products in your store, we would love to hear from you.  If you are a Nhocchi fan who would like to see our products available locally and would like to recommend your favorite local store, please email us at info@nhocchi.com.